Online Travel Agencies Troubleshoot and Error

Error guide for OTAs

 

How to make changes to see CVC information on Booking.com

Usually the default setting is that Booking.com sends CC and CVC information to Switch. We have a payment gateway connection that is correct, but if the user wants to see that information on their extra net as follows, ->Log-in into Booking.com Extra net ->Property settings -> tick  the  check  box  in  front  of  Send  property  […]

Not Pulling Room Type from Hostel World (HW) when connecting on our Channel Manager

When making initial connection to Hostel World from our Channel Manager , some room types are often not pulled. For this issue, we need to follow these steps, -> Delete Un- pulled Room Types on extra net (this will NOT delete existing reservations) ->Re-create deleted Room Types on extra net ->Refresh Rooms on Switch.cm Channel […]

Expedia / Error code 3202

Invalid hotel ID or your account is not linked Error Description: Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel. Explanation and EQC partner Action: Verify if there is a mapping issue in EQC partner’s system. If the mapping is correct, please verify that […]

Expedia / Error code 3145

Hotel not available for updates Error Description: Not available for updates. Hotel undergoing business model conversion. Explanation and EQC partner Action: Verify if hotel has completed business model conversion for ETP and resubmit updates. For assistance, please contact eqcss@expedia.com for new activations and/or hothelp@expedia.com for existing connections.

Expedia / Error code 3142

Rate plan does not match property acquisition type Error Description: Rate plan does not match the property acquisition type – Rate plan XXX does not match acquisition type. Explanation and EQC partner Action: You provided an update for a derived/non-manageable rate, which is not allowed. For more information about flex rate plans and derived/non-manageable rates, […]

Expedia / Error code 3135

Minimum length of stay exceeds Expedia configuration threshold Error Description: MinLOS value (value provided in RQ) exceeds Extranet auto-approval threshold ([Expedia configuration]) for length of stay. Explanation and EQC partner Action: You submitted a MinLOS restriction value greater than the acceptable threshold defined for your hotel in Expedia system. Please resubmit your update with a […]

Expedia / Error code 3129

Invalid Date Error Description: Invalid Date Explanation and EQC partner Action: Verify the dates you provided in the AR RQ and then resubmit your message.

Expedia / Error code 3128

Invalid data in request Error Description: Invalid data in request Explanation and EQC partner Action: For any assistance, please contact eqcss@expedia.com for new activations and/or hothelp@expedia.com for existing connections.

Expedia / Error code 3125

Message sent contains updates that cannot be accepted for hotel specified Error Description: Field not accessible for edit for this hotel and source – [Exact field not accessible] Explanation and EQC partner Action: The message sent contains updates that cannot be accepted for the hotel specified. The sources may vary: Rate change edit not allowed: […]

Expedia / Error code 3124

Length of stay can only be set on LOS enabled Error Description: Length of stay attribute can only be set on Rate Plans with LOS enabled. Explanation and EQC partner Action: The message included the Rate/@lengthOfStay attribute for a rate plan that is not length of stay pricing enabled. Review your implementation of Expedia QuickConnect […]