Usually the default setting is that Booking.com sends CC and CVC information to Switch. We have a payment gateway connection that is correct, but if the user wants to see that information on their extra net as follows, ->Log-in into Booking.com Extra net ->Property settings -> tick the check box in front of Send property […]
Error guide for OTAs
When making initial connection to Hostel World from our Channel Manager , some room types are often not pulled. For this issue, we need to follow these steps, -> Delete Un- pulled Room Types on extra net (this will NOT delete existing reservations) ->Re-create deleted Room Types on extra net ->Refresh Rooms on Switch.cm Channel […]
Invalid hotel ID or your account is not linked Error Description: Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel. Explanation and EQC partner Action: Verify if there is a mapping issue in EQC partner’s system. If the mapping is correct, please verify that […]
Hotel not available for updates Error Description: Not available for updates. Hotel undergoing business model conversion. Explanation and EQC partner Action: Verify if hotel has completed business model conversion for ETP and resubmit updates. For assistance, please contact firstname.lastname@example.org for new activations and/or email@example.com for existing connections.
Rate plan does not match property acquisition type Error Description: Rate plan does not match the property acquisition type – Rate plan XXX does not match acquisition type. Explanation and EQC partner Action: You provided an update for a derived/non-manageable rate, which is not allowed. For more information about flex rate plans and derived/non-manageable rates, […]
Minimum length of stay exceeds Expedia configuration threshold Error Description: MinLOS value (value provided in RQ) exceeds Extranet auto-approval threshold ([Expedia configuration]) for length of stay. Explanation and EQC partner Action: You submitted a MinLOS restriction value greater than the acceptable threshold defined for your hotel in Expedia system. Please resubmit your update with a […]
Invalid Date Error Description: Invalid Date Explanation and EQC partner Action: Verify the dates you provided in the AR RQ and then resubmit your message.
Invalid data in request Error Description: Invalid data in request Explanation and EQC partner Action: For any assistance, please contact firstname.lastname@example.org for new activations and/or email@example.com for existing connections.
Message sent contains updates that cannot be accepted for hotel specified Error Description: Field not accessible for edit for this hotel and source – [Exact field not accessible] Explanation and EQC partner Action: The message sent contains updates that cannot be accepted for the hotel specified. The sources may vary: Rate change edit not allowed: […]
Length of stay can only be set on LOS enabled Error Description: Length of stay attribute can only be set on Rate Plans with LOS enabled. Explanation and EQC partner Action: The message included the Rate/@lengthOfStay attribute for a rate plan that is not length of stay pricing enabled. Review your implementation of Expedia QuickConnect […]