Hotel collect reservations: virtual cards are added directly on booking date and will be validated automatically.

Expedia Collect reservations: virtual cards can only be added on check-in date and validated.

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Notes for hotel collect reservations from expedia representative.

Guest credit card information is available for 72 hours from the time the reservation is made, and again from the check-in date up to 7 days after check-out.

Please note:

If you are unable to validate credit card details, you should first contact the traveler to obtain a valid credit card number, using the contact information in the Reservation Details page.

If you are unable to obtain a valid credit card, click Reject this reservation. The reservation will be cancelled and the traveler notified.

Remember that you only have 72 hours after a reservation has been made to reject it.

To share with you on Hotel Collect process:

  1. When a traveler makes a reservation on one of The Expedia Group websites and pays later at the hotel.
  2. You receive a booking notification and the reservation is considered confirmed. You assign your own internal confirmation number to the reservation in Expedia® PatrnerCentral for your own records. If your property is connected, this process will be done automatically.
  3. You run a pre-authorization on the traveler’s credit card shown in the reservation details to ensure it is valid.
  4. The guest stays at your hotel.
  5. You collect payment by charging the guest’s credit card at the time of stay.
  6. We will invoice you once a month, and you will send us compensation by direct debit, or by credit card.

When a traveler makes a reservation, it is considered confirmed. We encourage you to assign your own internal confirmation number to the reservation for your own records. Simply click on the "To Confirm" from the Reservations Today section and enter your hotel confirmation number, and click Confirm.

We suggest that you run a pre-authorization on the traveler’s credit card shown in the Reservation Details page to ensure it is valid. This information is available for 72 hours from the time the reservation is made, and again from the check-in date up to 7 days after check-out.

  1. Click the Reservation ID to access the reservations details.
  2. Verify the traveler’s credit card details.

Please note:
If you are unable to validate credit card details, you should first contact the traveler to obtain a valid credit card number, using the contact information in the Reservation Details page.

If you are unable to obtain a valid credit card, click Reject this reservation. The reservation will be cancelled and the traveler notified. Remember that you only have 72 hours after a reservation has been made to reject it.

Cancellations, No Show, Modifications

If, due to reservation modifications, cancellations or a no show, the payment taken from the guest is different from the amount showing in Expedia PartnerCentral, you will need to reconcile the booking to reflect the final amount the guest paid. This will ensure that your invoices are correct. Otherwise, you will be invoiced for the booked amount, which may result in you paying more compensation than you are contractually obligated to pay.

Please note that depending on your level of access, some of the options below might be disabled.

Bookings can be reconcile by following the below instructions.

  1. Log in to Expedia Partner Central (www.expediapartnercentral.com)
  2. Hover over the "Accounting" tab
  3.  Select "Reconciliations"
  4. Locate the booking from the provided results
  5.  Click on the "Reconcile" button. Choose type of Reconciliation and change Updated Amount per what has been collected. If none, please ensure that Updated Amount is "0.00"
  6. Should there is any mistake done during first reconciliation, you may click on Reset button and follow Reconciliation process. Reconciliation can only be done twice.

All reconciliation adjustments must be reconciled by the 4th day of the following month. If you do not reconcile the booking then Expedia will proceed to charge for commission as per original booking amount.

Please be reminded that guest's credit card will be disappeared after your hotel reconciles the booking.

Please note:

All bookings must be reconciled in Expedia PartnerCentral from the booking check-in date, until the fourth day of the month following check-out date.

Cancelled bookings with a penalty can be reconciled beginning at the cancellation date and for four days following that date.

You will receive your invoices from Expedia by email every month. You can also see your invoices in Expedia PartnerCentral, by clicking Invoices and Credits from the Accounting menu. All invoices are due within 14 days from invoice issue date.

Please note:

The person who is listed as the billing contact for your hotel in the Payment Options and Contact Person page from the Accounting menu in Expedia PartnerCentral will be the only one that receives the invoices via email, so it is very important that you keep this information accurate and up to date at all times.

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