FAQs

Frequently Asked Questions

Is your system secure?

We are hosted on Amazon’s Secure Web Services and password protected. Yes. Switch.cm is hosted on Amazon Web Service’s servers and protected by their security systems from hacking or unauthorized access. To log-in to your Switch account you must have an ID and password created within the account by the owner, manager or Switch.cm team. […]

Does Switch.cm retain returning guests’ information from previous stays?

Yes. From the moment you sign up and create a Switch account, the system stores all reservations and guest information, and it allows you to search and access past guest’s data easily through the Reservations Tab, or through the search bar shown in the image below. The Reservations Tab allows you to filter and specify […]

What is direct API architecture?

A unique reservation platform that integrates a Property Management System, (PMS) with a Channel Manager in one seamless interface.   SWITCH.CM is one of the few systems that don’t depend on a separate, third-party channel manager. This means with Switch.cm you have the ability to customize and directly link room bookings in your calendar, like […]

What is automated charging?

Automated charging with a Payment Gateway will make your life easier! A Payment Gateway is an online banking service that automates payment processing and protects your property in certain situations. You can link your switch.cm system to one of our payment gateway partners and when a reservation is received from an online travel agency (OTA) […]

What is White label PMS?

If you’re interested in partnership with Switch.cm, we offer a white label solution that will allow you to sell the PMS under your brand or name. What is a White Label? A white label PMS means that the product has been developed by a company then rebranded by other company to make it appear to […]

Can I speak to a human? I have more questions.

Click the blue chat button at the bottom of your screen to chat to one of our Customer Care Support. We’re available 24/7. You may also schedule a call in this linkĀ or email us directly at info@switch.cm with your inquiries. Hope to hear from you soon!

Why do I have to enter a payment method when registering?

In order to start your account you need to add a valid credit or debit card, or a Paypal account. This will be your official payment method once your free trial ends and you continue using Switch. If you decide to cancel your subscription before the end of your free trial, you are able to […]

Will I receive support and training while I’m learning to use Switch.cm?

Yes, you will receive initial set-up support and training from your dedicated sales consultant, once you’ve signed-up. You’ll also have full access to our online library of video training tutorials and image-based guides, which can be found in our support centre: help.switch.cm. You may also schedule a support or training call with our team by […]

Which OTAs does Switch.cm connect to?

For our Budget, Basic and Premium Plans, you can choose to connect to the following OTAs: Booking.com AirBNB Expedia Agoda Hostelworld (Hostelbookers) Hostelsclub Traveloka and we’re currently working to establish more direct connections with other major international OTAs, so stay tuned for announcements! For Enterprise Plan customers We’re very proud to partner with Siteminder. Using […]

In which countries does Switch operate?

Switch.cm is available all over the world and currently operating in 42 countries in every continent. Our All-In-One system is suitable for all rental property types, from small hostels and guesthouses in the middle of the Balinese jungle, to big, fancy hotels in the center of bustling cities in Europe. Our company celebrates international business […]