General Questions

Image and Logo size of Booking Engine

The background image, logo, and room photos required size is a maximum of 1.5 MB. We also recommend having these images in a .png file type. To upload the background image > Setting > Booking Engine Customization > Booking Page Editor To upload the room images > setting > Booking Engine Customization > Booking Button […]

What is the difference between Booking Engine and Admin Booking Engine?

ABE – Admin Booking Engine (ABE) is a new service that Switch is offering to Hotel Managers that want to setup their Booking Engine but do not have time or expertise to do so . In ABE, Switch team will setup the Booking Button of the property and we do all customization, marketing-driven setup and […]

Traveloka prepaid reservation vs. Traveloka pay at the hotel

Traveloka Prepaid reservation A reservation wherein the guest need to pay the full amount on the booking date. Traveloka will send the payment in the property via bank transfer. Traveloka pay at the Hotel Guest will be able to make a reservation without any advance payment (prepaid). However, guest will need to provide their card […]

Expedia Collect vs. Hotel Collect

Hotel collect reservations: virtual cards are added directly on booking date and will be validated automatically.  Expedia Collect reservations: virtual cards can only be added on check-in date and validated. A reservation will be paid automatically at the time of booking and hotel will charge the Expedia Virtual Card (EVC). Property will collect the payment from Expedia via the […]

Expedia Virtual Cards

Hotel collect reservations: virtual cards are added directly on booking date and will be validated automatically. Expedia Collect reservations: virtual cards can only be added on check-in date and validated. __________________________________________________________________ Notes for hotel collect reservations from expedia representative. Guest credit card information is available for 72 hours from the time the reservation is made, and again from the check-in date up to […]

Will I receive support and training while I’m learning to use

Yes, you will receive initial set-up support and training from your dedicated sales consultant, once you’ve signed-up. You’ll also have full access to our online library of video training tutorials and image-based guides, which can be found in our support centre: You may also schedule a support or training call with our team by […]

Which OTAs does connect to?

For our Budget, Basic and Premium Plans, you can choose to connect to the following OTAs: AirBNB Expedia Agoda Hostelworld Hostelsclub Traveloka and we’re currently working to establish more direct connections with other major international OTAs, so stay tuned for announcements! For Enterprise Plan customers We’re very proud to partner with Siteminder. Using our […]